Gilad Sher - Senior Software Engineer
Senior software engineer (SMTS) at Salesforce, formerly Zoomin. I build large-scale, scalable systems that help our customers ingest and consume content from multiple structured and unstructured sources.
“Commit your works to the Lord, and your plans will be established.”
Proverbs 16:3
Featured work
Salesforce: Enterprise Knowledge Rendering
Built the renderer for unstructured content in Salesforce Enterprise Knowledge, and led its metrics and telemetry.
Zoomin + Salesforce: Unified Knowledge
Co-developed the end-to-end ingestion framework behind Salesforce Unified Knowledge - connector to harmonization to storage and consumption API.
Zoomin: Documentation Platforms & In-Product Help
Led customer documentation sites and the shared SSR/React platform behind them at Zoomin - plus the IPH embedded widget and the company's first GPT service.
Recent writing
Startup Acquisition: The Humans Behind the Headlines
Jul 9, 2026 · 2 min read
Excitement, nerves, and a company larger than any I had known. What an acquisition actually feels like from the inside, once the headline fades.
Remote Work in the Age of Return to the Office
Jul 4, 2026 · 3 min read
What actually holds remote work together when no one is watching the clock but you.
What It Means to Own a Customer
Jun 28, 2026 · 3 min read
A broken feature at 11 PM. A release that closed at 2:30 in the morning. A customer's trust, lost and then won back so fully they endorsed us for years. What it really costs to say a customer is yours.
Let’s build something
Have a project, a role, or a question? Get in touch — I’d love to hear about it.