Tagged “Customer Success”
What It Means to Own a Customer
Jun 28, 2026 · 3 min read
A broken feature at 11 PM. A release that closed at 2:30 in the morning. A customer's trust, lost and then won back so fully they endorsed us for years. What it really costs to say a customer is yours.
Pints, Cars, and Pull Requests: How They Relate?
Jun 18, 2026 · 3 min read
A hundred-dollar tip, two ambassadors, and a five-hour debug that was never his to own. A story about where good engineering really begins, and why it has almost nothing to do with code.